Question 1

Is my personal information private?

Accepted Answer

Yes, all data & payment info submitted through our e-boutique is safely secured by
SSL encryption.

Question 2

I received a tracking number, but the shipment hasn’t moved.

Accepted Answer

Tracking numbers are immediately generated when your shipping label is created.
Please allow 1-5 business days from this date for tracking updates.

Question 3

Can I select the currency I pay in?

Accepted Answer

No, payments are only made in the form of USD.

Question 4

Is it possible to charge a single order to multiple cards?

Accepted Answer

No, orders must be paid in full via a single payment method.

Question 5

May I change the payment method after placing my order?

Accepted Answer

No, once an order is placed, it is not possible to change the payment method.
Depending on the status of your order, we may be able to cancel your order and place an new one with the preferred payment method.

Question 6

Does Paper or Plastic ship internationally? Which carrier is used and how long does it typically take?

Accepted Answer

Yes, PoP ships internationally via USPS, DHL or FedEx, not express, and usually
takes up to 14 business days.

Question 7

Can I have my order delivered to a collection point or PO Box address?

Accepted Answer

We do not ship to certain addresses, such as military, certain restricted areas, pick-
up points or PO boxes. If your address is not eligible we will have to cancel and refund
your order.

Question 8

Do I have to pay import duties or customs fees on Paper or Plastic purchases shipped outside the United States?

Accepted Answer

All applicable duties, taxes and fees will be included in the total amount of your order. We guarantee you will not be required to pay any additional cost on delivery unless you have opted out of paying them during checkout.

FAQ

Frequently asked questions